The cost of lessons will be paid in full at the time of booking except where the client has an account (see 10 below). Payment may be made by credit card (Visa, Mastercard, debit card or cash. For payments over 1000CHF payment may also be made by direct bank transfer. Online bookings may be made with Visa or Mastercard.
In the event of a cancellation before the start of your programme of lessons , the following charges apply:
Less than 24 hours notice : 100% of fee.
In the event of a cancellation within 24 hours before the start of your programme of lessons, or during your programme of lessons, the full fee for the lessons is payable.
There is no refund for unused lessons due to clients’ late arrival, illness, accident, or other cause outside our control.
Verbier Gravity does not insure its clients. Clients should insure themselves for third party liability and we also recommend personal, medical and rescue insurance.
Verbier Gravity is obliged to take into account the prevailing conditions and the standard of our clients. Verbier Gravity establishes times, venues and other arrangements in advance, however these arrangements are always subject to alteration in the light of prevailing circumstances.
For reasons of safety, it is a condition of booking that clients respect the professional judgement of their coach in the sessions.
Clients should present themselves and their equipment in a fit and safe condition for physical activity in the mountain environment. Lift passes and equipment are not included in the cost of the session.
If, at any time during your lesson, you have cause for complaint, please let us know immediately and we will endeavour to address the situation to your satisfaction.